FAQ

What are your payment methods?

Pre-Pay system, Bank Transfer, Bitcoin, Google Wallet. We are still working on Payment by Credit Card due to new regulations.  

Can I order your products outside of North America?

Currently the product is available for shipment to Canada and USA. If you are interested in purchasing our products outside of North America, please try and contact us and we will see what we can do for you: info@livingbotanics.com  

Can orders be modified after they are placed?

Shipments are promptly processed after goods are purchased. Should you need to modify your order please email info@livingbotanics.com as soon as possible. If the product has already been dispatched from our warehouse unfortunately modification of your purchase is not possible and you will need to make a return (see return section below).  

Do you offer coupons or special discounts?

Yes. Please sign up for the newsletter here.  

Return Policy

On all catalog items we require that the customer contact us within at least thirty (30) days of receipt of product in order to qualify for refund or exchange.

Living Botanics does not assume the responsibility of return shipping costs on any merchandise (defective or otherwise.)  All orders are thoroughly inspected at Living Botanics and adequately packed before shipment.

Living Botanics does assume the responsibility for the quality of our goods upon arrival to the customer.  Living Botanics does assume the responsibility for shipping costs on product exchanges when shipped to the customer.

NOTICE:  All return requests are to be accompanied by the original product (defective or otherwise) in unopened and untampered condition in order for the customer to qualify for a refund.  All Living Botanics products are packaged in heat sealed zip-locks.  This seal cannot be broken in order for a product to qualify for refund.  Living Botanics reserves the right to refuse product refunds on questionable returns and does not offer refunds on opened products.

In order to quality for an exchange or store credit, Living Botanics requires a return of the original product.  While we do not require that a product returned for store credit be in unopened and untampered condition, we do reserve the right to refuse return requests.  Living Botanics also reserves the right to deny an exchange or credit upon inspection of any returned merchandise.

How do I become an authorized re-seller?

Please contact the management team at info@livingbotanics.com and we will contact you to discuss options.  

Do your products contain sulfites?

No. Living Botanics doesn’t add additives to the products.  

Are your products organic?

Yes, all of products are organic.