Where do you ship from?
We have warehouses in British Columbia, Canada (where our office is located) and Bali, Indonesia (where our production facilities are). We ship from either one of those places depending on the availability of our products and the demand for them. We will take any responsibility that your order will get to you in a timely fashion.
How long will my order take to ship?
Local Delivery Shipping (within British Columbia) arrives in 2 business days
Regional Delivery (provinces close to BC) arrives in 2- 3 business days
National Delivery (all other provinces) arrives in 3-7 business days
Worldwide Delivery (international) arrives in 4-8 business days
How can I calculate my shipping cost?
We offer free shipping for all of our products.
Can orders be modified after they are placed?
Shipment processing is made promptly after goods are purchased. Should you need to modify your order please email firstname.lastname@example.org as soon as possible. If the product has already been dispatched from our warehouse unfortunately modification of purchasing is not possible and you will need to make a return (see return section below).
Do you accept product returns or exchanges?
Yes, we do accept returns and/or exchanges as long as packaging has not been opened or tampered with. Return postage costs are your responsibility yet will offer a full refund and/or the difference in exchange costs.