How long will my order take to ship?Depending on your location, orders will take between 2-7 business days.
How can I calculate my shipping cost?We ship our products worldwide for free.
Can you do same day shipping?For Same Day Shipping, your orders will need to be dropped (an order is dropped when it is automatically submitted and accepted by the warehouse) before 5:30 AM in the destination warehouse’s time zone.
Can orders be modified after they are placed?Shipment processing is made promptly after goods are purchased. Should you need to modify your order please email firstname.lastname@example.org as soon as possible. If the product has already been dispatched from our warehouse unfortunately modification of purchasing is not possible and you will need to make a return (see return section below).
What form of payment do you accept?
- Interac (Canada)
- MoneyGram (worldwide)
- Google Wallet (US)
- Bitcoin (worldwide)
- Bank transfer (worldwide)
Do you accept product returns or exchanges?
On all catalog items we require that the customer contact us within at least thirty (30) days of receipt of product in order to qualify for refund or exchange.
Living Botanics does not assume the responsibility of return shipping costs on any merchandise (defective or otherwise.) All orders are thoroughly inspected at Living Botanics and adequately packed before shipment.
Living Botanics does assume the responsibility for the quality of our goods upon arrival to the customer. Living Botanics does assume the responsibility for shipping costs on product exchanges when shipped to the customer.
NOTICE: All return requests are to be accompanied by the original product (defective or otherwise) in unopened and untampered condition in order for the customer to qualify for a refund. All Living Botanics products are packaged in heat sealed zip-locks. This seal cannot be broken in order for a product to qualify for refund. Living Botanics reserves the right to refuse product refunds on questionable returns and does not offer refunds on opened products.
In order to quality for an exchange or store credit, Living Botanics requires a return of the original product. While we do not require that a product returned for store credit be in unopened and untampered condition, we do reserve the right to refuse return requests. Living Botanics also reserves the right to deny an exchange or credit upon inspection of any returned merchandise.